Shipping Methods

The total estimated time it takes to receive your order is shown below:

You place your order

(Processing time)

We ship your order

(Shipping time)

Delivery!

Total Estimated Delivery TimeThe total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.


Processing time: 1-3 DAYSThe time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.



Shipping time: 5-7 DAYS To The UKShipping time: 5-10 DAYS To The USA

More Shipping Information

Free shipping for all orders

Shipping to the USA via: USPS, Piggy Ship and UPS

Shipping to the UK via: Royal Mail, Parcel Force and Evri

Track your order here: https://urhomestore.com/pages/track-your-order

If you have missing items in your order please contact us here: https://urhomestore.com/pages/contact-us

Contact

urHomeStore
71-75 Shelton Road
Covent Garden
London England WC2H 9JQ
United Kingdom
+447380312674
support@urhomestore.com

Use our email form here: Contact Us

Our customer service is available from Monday to Friday between: 9:00AM - 5:00PM (Will usually respond within 24 hours)

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us here support@urhomestore.com or here: Contact Us

Please note that returns will need to be sent to the communicated address.

If your return is accepted, we’ll send you an address for the return, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Cost of the return shipping fee is the responsibility of the buyer.

You can always contact us for any return question at support@urhomestore.com or here: Contact Us

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Your refund will be processed to your original payment method.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@urhomestore.com or here: Contact Us

Contact

urHomeStore
71-75 Shelton Road
Covent Garden
London England WC2H 9JQ
United Kingdom
+447380312674
support@urhomestore.com

Use our email form here: Contact Us

Our customer service is available from Monday to Friday between: 9:00AM - 5:00PM (Will usually respond within 24 hours)

Thank you for choosing to shop with us at urHomeStore.com 

To ensure a seamless shopping experience, please review our payment policy outlined below:

Accepted Payment Methods: We accept the following payment methods:

• Credit Cards: Visa, MasterCard, American Express, Discover
• Debit Cards: Visa,MasterCard
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

Currency: All transactions on our website are processed in GBP, unless otherwise specified.

Payment Security: Your payment security is our top priority. We utilize industry-standard encryption protocols to ensure that your personal and financial information remains secure during the checkout process.

Payment Authorization: Upon placing an order, your payment method will be authorized for the total order amount. This is done to ensure that the funds are available to complete the transaction.

Order Confirmation: You will receive an order confirmation email once your payment has been successfully processed. Please review this confirmation email carefully and contact us immediately if you notice any discrepancies.

Payment Verification: In certain cases, we may require additional verification before processing your order. This could include verifying the billing address associated with your payment method or requesting additional documentation to prevent fraudulent transactions.

Payment Decline: If your payment is declined for any reason, please double-check the information entered during the checkout process and ensure that your payment method has sufficient funds available. If the issue persists, please contact your bank or financial institution for further assistance. You could also try a different payment method.

Payment Disputes: In the event of a payment dispute or unauthorized transaction, please contact our customer support team immediately for prompt resolution.

Payment Refunds: Refunds for cancelled or returned orders will be processed back to the original payment method used at the time of purchase. Please allow 10 days for the refund to reflect in your account, depending on your financial institution's processing times.

Payment Policy Updates: We reserve the right to update our payment policy at any time without prior notice. Any changes to our payment policy will be reflected on this page.By completing a purchase on our website, you acknowledge and agree to abide by the terms outlined in this payment policy.

If you have any questions or concerns regarding our payment policy, please don't hesitate to contact our customer support team for assistance.

urHomeStore.com strives to provide you with a secure and enjoyable shopping experience. Thank you for your trust and patronage.

Contact

urHomeStore
71-75 Shelton Road
Covent Garden
London England WC2H 9JQ
United Kingdom
+447380312674
support@urhomestore.com

Use our email form here: Contact Us

Our customer service is available from Monday to Friday between: 9:00AM - 5:00PM (Will usually respond within 24 hours)

Contact

urHomeStore
71-75 Shelton Road
Covent Garden
London England WC2H 9JQ
United Kingdom
+447380312674
support@urhomestore.com

Use our email form here: Contact Us

Our customer service is available from Monday to Friday between: 9:00AM - 5:00PM (Will usually respond within 24 hours)